Thankful for Your Feedback

posted by Katie Slade on Saturday, June 1, 2024

What a gift your feedback is to us! Each year we ask for your feedback - to share with us how we're doing, what's working and what's not. We are grateful for your thoughtful consideration to encourage and help us grow.

I was so pleased to see your overall satisfaction increased to 4.19 (on a 5 point scale). We also ask the people we serve directly (via interviews by staff that are not involved in their services), and they too gave us an overall satisfaction rating of 4.20.

The last few years have brought a number of opportunities as well as challenges. We were very curious to see what, in your eyes and the eyes of the people we serve, you had to o ff er us through these changes. I won't get into each service speci fi cally, but know our teams have and have plans to put your feedback to use.

Overall, we learned we have strengths in listening and our sta ff are knowledgeable of each person they are working with. On the other hand, we learned while our overall agency communication appears to be striking the right balance, it's the specific knowledge of your loved one you'd like us to work on. As you can imagine, everyone's preferences are quite di ff erent on what this looks like, so look for us to understand your preferences and respond in kind. We also have opportunity to work on demonstrating our skill and have plans to address as well.

Your feedback also helped us see, we can't communicate enough on our vision for the future and opportunities for your loved one. Thank you for that insight!

When our team sat down to review and discuss the feedback, we were pleasantly taken aback when we looked at the results from persons we serve in our daily services. Every single category improved this year - and by quite a significant amount - each well over 4.00 (again on a 5 point scale). This tells us we're on the right track with the adjustments we made in opportunities to access the community and how we schedule staff. We'll keep our focus on these efforts.

Speaking of opportunities to give feedback - Iowa Health and Human Services (HHS) has been working on a complete redesign of Community Based-Serves (effecting all members on a Medicaid waiver for Home and Community Bases services). They are calling this the Hope and Opportunities in Many Environments (HOME) project. For a while now, they have been seeking input and presenting their fi ndings in townhall meetings. They would love to hear from you! Click here to visit this website to learn more and/or get involved.

We provide important updates on our services as well as federal and state work that may affect our services more frequently in our eNews, please share your email address with us to get this important information in a timely manner.