You are an important person in the life of someone we serve. That’s why we ask for your feedback on a regular basis to see how we’re doing.
We kindly ask you to be on the lookout this fall for our next survey as your feedback helps us ensure we are providing the highest quality of services.
How will you receive and submit the survey?
If we have your email, you will receive an email from communications@episervice.org containing a link to your unique survey. From there you will complete and submit your survey all online. Please complete by the deadline provided to you.
If we do not have your email, we will mail you a paper copy of a survey with a return envelope for ease of mailing back to us by the deadline provided.
What happens next?
We ask for feedback across many areas of our organization - from the people we serve to our employees. All feedback we receive truly matters to us.
We don't stop there - we listen to the feedback given and we look for specific areas where we we're doing well and where we can improve.
What we're currently working on.
We share results throughout the organization, then we put together action plans. In our last survey, we learned we could improve on our communication and responsiveness. So that's an area we've been intentional around setting new expectations moving forward.
One way we are actively working to improve communication and responsiveness is through implementing a feedback section on our website. These messages get right into the hands of our directors.
We've also began sending more frequent email newsletters with current updates happening around the agency. You can sign up for those emails by clicking at the bottom of this page.
Most importantly, we'd like to thank you for the time spent on your thoughtful and honest responses. We are grateful for the opportunity to improve.